Privacy Policy

Energy Flow Hub (“we”, “us”) operates energyflowhub.co.uk.

The data controller responsible for your personal information is Heat Loss Hub.

You can contact us about anything in this policy at hello@energyflowhub.co.uk.

You can read everything on this website without giving us any personal information. We only collect what you choose to send us, plus limited technical data that our hosting and security systems record automatically.

When you use our contact and project enquiry form, we collect your name, email address, telephone number, postcode, what you are interested in, your project stage, details of any existing or planned energy technology, the content of your message, and any files you choose to attach.

When you sign up for updates, we collect your email address and a record of your consent.

Automatically, our web host and security plugin record your IP address, browser type, the pages you visit and the time of your visit. Our forms also record the IP address used to submit them, as a protection against spam and abuse.

We do not knowingly collect special category data. Please do not send us health information, financial account details or anything else sensitive through the enquiry form.

We do not sell your personal information, and we do not share it for anyone else’s marketing.

We use the following service providers, who process data on our behalf:

• Hostinger — website hosting and email delivery
• Google Drive — encrypted website backups, which include form submissions
• Wordfence — website security and firewall logging

We do not pass your enquiry to installers, suppliers or any other third party. When you contact us, your message comes to us and stays with us.

We may also disclose information where we are required to do so by law.

• Enquiries and attachments: up to 24 months after our last contact with you, then deleted.
• Update sign-ups: until you unsubscribe or ask us to remove you.
• Security and server logs: typically 30 days, in line with our hosting and security settings.
• Backups: retained on a rolling basis and overwritten in turn.

We currently use only cookies that are strictly necessary to make the website work and keep it secure. We do not use advertising cookies.

Full details are in our Cookie Policy.

Our website is hosted in the United Kingdom. Some of our providers, including Google, may process data outside the UK. Where that happens, transfers are covered by UK adequacy regulations or by standard contractual clauses with appropriate safeguards.

We take appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS), a website firewall, access controls and regular backups. Files you upload through the enquiry form are stored in a protected location that is not publicly accessible.

No website can be completely secure, so please only send us information you are comfortable sharing by email.

Under UK data protection law you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is wrong
• Ask us to delete your information
• Ask us to restrict or object to how we use it
• Ask us to transfer it to another provider
• Withdraw consent at any time, where we rely on consent

To exercise any of these, email hello@energyflowhub.co.uk. We will respond within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

This website is intended for adults making decisions about their homes. We do not knowingly collect information from children.

We may update this policy from time to time. The date at the top shows when it was last changed. If we begin using analytics or advertising cookies, we will update this policy and our Cookie Policy, and ask for your consent before any such cookies are set.